Let’s stop sugarcoating it — customer service in America is in the gutter. Walk into a retail store and you’re … More
Tag: marketing
So you call yourself an antique dealer?
How does someone scale an antique business to the next level without being buried in junk? Welcome to one of … More
An Open letter to eBay
How eBay Lost the Market They Invented There was a brief moment in time when eBay was stronger than Sotheby’s, … More
Why Small Retail Stores Won’t Survive Unless They Lead—and Lead Now
The business I grew up in has changed forever. There was a time when people looked forward to shopping. They … More
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