As I sit here at 69 and look back over my life, I keep asking myself the same question: When … More
Tag: business
The Collapse of Customer Service in America
Let’s stop sugarcoating it — customer service in America is in the gutter. Walk into a retail store and you’re … More
So you call yourself an antique dealer?
How does someone scale an antique business to the next level without being buried in junk? Welcome to one of … More
Leadership is practiced not so much in words as in attitude and actions
To me, a good leader isn’t complicated, but it is demanding. It comes down to how you treat people, how … More
An Open letter to eBay
How eBay Lost the Market They Invented There was a brief moment in time when eBay was stronger than Sotheby’s, … More
Managing to the Lowest Common Denominator: How Companies Kill Their Own Success
it’s easier to get forgiveness than permission Managing to the Lowest Common Denominator: How Companies Kill Their Own Success Over … More
Why Small Retail Stores Won’t Survive Unless They Lead—and Lead Now
The business I grew up in has changed forever. There was a time when people looked forward to shopping. They … More
The Hidden Challenge for Overachievers in Corporate America
“In Corporate America, Yesterday’s Success Often Becomes Tomorrow’s Minimum Expectation” I’ve spent my career chasing excellence, and for much of … More
How much is Big Money and Private Equity Secretly Controlling Our Lives?
As I sit here at 69, looking back over my life, I can’t help but ask: When did the world … More
The Retail Business I Grew Up In Has Ended
Why traditional department stores won’t survive unless they lead—and lead now The business I grew up in has ended. I … More
